Refund policy

Return & Refund Policy

Lewison & Co. apparel is made-to-order. Because each item is custom produced specifically for your order, we do not accept returns or exchanges for buyer’s remorse, wrong size selection, wrong item selection, incorrect shipping information, or change of mind.

Please review the product details, size chart, color, design, and shipping information carefully before placing your order. Our pieces are made in unisex sizing, which runs on a standard men's scale, so if you typically wear women's sizing, we recommend sizing down from your usual number.

Damaged, Defective, or Misprinted Items

If your item arrives damaged, defective, or misprinted, please contact us within 7 days of delivery at support@lewisonandco.com.

Please include your order number and clear photos showing the issue, including the full item and a close-up of the damage, defect, or misprint. If the issue is approved, we will provide a free replacement or another appropriate resolution.

Please do not mail any items back unless we provide return instructions first.

We cannot offer returns, refunds, or replacements for items that have been worn, stained, altered after delivery, deliberately damaged, or damaged due to customer misuse.

We are also not responsible for delays, failed deliveries, or delivery issues caused by incorrect or incomplete information provided by the customer at checkout, including but not limited to an incorrect shipping address, incorrect phone number, or incorrect order details.

Wrong Size, Wrong Item, Incorrect Information, or Change of Mind

Because each item is made specifically for your order, we cannot offer free replacements, returns, or refunds for customer ordering mistakes once your order has entered production. This includes choosing the wrong size, selecting the wrong item, entering incorrect shipping information, entering incorrect customer information, entering incorrect order details, or changing your mind after purchase.

If you need to correct any of these, you have 24 hours from the time of purchase to email us at support@lewisonandco.com, before your order enters production.

Order Changes, Cancellations & Final Sale

Please review your order carefully before checking out. You have 24 hours from the time of purchase to email us at support@lewisonandco.com to change your size, color, item, or shipping address, or to cancel for a full refund.

Once that window passes and your order enters production, it becomes final sale and can no longer be changed, canceled, returned, or refunded. This does not apply to approved claims for items that arrive damaged, defective, or misprinted.

This does not apply to approved claims for items that arrive damaged, defective, or misprinted.

Incorrect Shipping Address or Customer Information

Please make sure your shipping address, email, and phone number are correct before placing your order.

We do not offer refunds, cancellations, or free replacements for orders that cannot be delivered due to incorrect or incomplete customer information provided at checkout.

Approved Refunds

Refunds are only issued when a claim is reviewed and approved, such as a damaged, defective, or misprinted item, a fulfillment error on our end, a confirmed lost shipment reported within 7 days of the estimated delivery date, or an order canceled within the 24-hour change window. Approved refunds will be issued to the original payment method.

For any delivery concerns, we recommend contacting the carrier first to check for updates, delivery attempts, or missed notices before reaching out to us, as this often resolves the issue faster.

Outside of these situations, we do not issue refunds for buyer's remorse, incorrect size selection, wrong item selection, customer ordering mistakes, incorrect shipping information, incorrect customer information, customer-requested order modifications, or items that have been worn, stained, altered after delivery, deliberately damaged, or damaged due to customer misuse.